Definition: Staff means someone who assists an employer to carry out his or her duties. Staff also means a person, especially in management, who performs administrative tasks or manages others in the work force. In general, staff refers to all those who perform tasks on behalf of their employers and who are usually employed in different departments or functions within an organization. Staff can be divided into two main types: managerial staff and operational staff, based on their role and responsibilities. Managerial staff typically include administrative personnel, such as clerks, receptionists, and secretaries. They manage the day-to-day operations of the department, while operational staff are responsible for providing services to customers or clients. These employees can be grouped into two main categories: front line staff and back office staff. Front-line staff handle tasks that directly impact the customer's experience, such as answering phone calls, checking inventory, and managing the supply chain. Back-office staff work behind-the-scenes and support administrative functions, such as scheduling appointments or processing payments. In an organization, staff can also be divided into different roles and responsibilities based on their job duties or skills. For example: - Administrative staff typically focus on communication, document management, and data entry. - Operational staff are responsible for implementing and managing operational processes, including accounting and IT systems. - Support staff provide direct assistance to customers or clients. Each type of staff member has a specific role within an organization, and their work is essential in achieving the business goals.